How We Rate Casinos
Last updated: 24 June 2026
Ratings here are assembled, not guessed. Every operator faces the same weighted checklist, and the figure out of five is the sum of those weighted parts.
The factors that matter most
We put payout reliability first, ahead of everything else. With a site like Limitless that carries documented non-payment complaints, whether and how consistently it pays drives the whole score. Licensing and transparency come a close second, because a casino that cannot show a verifiable licence offers you little recourse when something goes wrong.
The remaining criteria
Below those, we mark the bonus terms and any cashout caps, the size and source of the game library, the payment and withdrawal options, KYC behaviour, and how support handles a real query. Each is scored to a set rubric before the weighting is applied, so headline-grabbing features cannot paper over a weak foundation.
Turning it into a number
The weighted scores are added and expressed out of five. A middling or low rating usually reflects real risk we could verify, not a stylistic complaint. We always publish the negatives in full, because hiding them would defeat the point. The practical testing behind these marks is set out under how we test.
Need to talk to someone? Free and confidential help is on hand in New Zealand at any hour: call the Gambling Helpline NZ on 0800 654 655 or text 8006, the Problem Gambling Foundation on 0800 664 262, or Salvation Army Oasis on 0800 530 000.
Online gambling in New Zealand is for adults aged 18 and over only. 18+.
